![]() The Department asks that requesters call with a minimum of 2 weeks lead time whenever possible, and never with less than 2 business days of advance notice unless the request is an emergency. Interpreters often fill their schedule 3 weeks to 3 months in advance. For this reason, requests should be called in as early as possible, particularly if there are consumer preferences for specific interpreters, and also to ensure the Department has enough lead time to maximize the chance a request has of being filled. Service is subject to availability: The filling of all requests is subject to the availability of appropriate providers, and there are simply not enough interpreters to handle all of the requests received by the Department. Why can't the Department guarantee my request will be filled? ![]() They do not guarantee that a request will be filled, however, since filling requests is based on the availability of interpreters/providers. Job numbers are useful for tracking a request online through the Virtual Gateway or by calling the Department. This job number confirms that a request has been made and that the Department is working to fill it. Once intake is complete, requesters are informed of the job number for their request. (Requests cannot be processed without confirmed billing information.) "Payer" or "billing" information: the name, address, and telephone numbers of the person responsible for paying for the interpreter.Interpreters need the name of an on-site contact to ask for when they arrive). Name and telephone numbers of the contact person at the assignment (the "on-site contact person." Often requesters are not at the event/meeting.Names of interpreters a consumer may wish to avoid. Names of the consumer-preferred interpreters/transliterators/CART providers requested.List of CART equipment needed from the Commission (projector, microphone, etc.) Names of those specifically requesting CART services.Names of all participants needing interpreter services and their preferred mode of communication (ASL, PSE, Oral transliteration, CART).Equipment the format will use, such as microphones, overhead projector, video, etc.(The Department needs to know who the participants are i.e., will the Governor be there?) Names of all participants if possible.Other identifying information associated with the assignment such as a court case docket number or the number of a seminar listing and the trainer's name and contact information (i.e., phone #, email, etc.).The type of request and the format of the request (i.e., medical appointment, platform lecture, staff meeting, civil or criminal court case, etc.).Address of the assignment including additional specifics necessary for finding the location (i.e., the name or number of the building, court, clinic, floor, room, etc.).Date and time an interpreter/transliterator/CART provider is needed and the anticipated length of the assignment.Name, telephone number and organization (if applicable) of the requester.FAQs What information must I provide for intake?
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